Privacy Policy – Dalin Car Care

Summary:We only collect the data we need to run your bookings and improve our service. We don't sell your data. Ever.

1. Who we are

Dalin Car Care Ltd ("we", "us", "our") operates the website dalincarcare.co.uk and is the data controller for your personal data. Our registered address is 100 New Road, Dagenham, RM9 6YJ, United Kingdom.

2. What data we collect

We may collect the following personal data: • **Identity data**: name, username or similar identifier. • **Contact data**: billing address, email address, telephone number. • **Vehicle data**: vehicle registration number, make, model and service history as entered by you. • **Transaction data**: details about payments to and from you. • **Technical data**: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform. • **Usage data**: how you use our website and services. • **Marketing data**: your preferences in receiving marketing from us.

3. How we collect data

We collect data through: • **Direct interactions** – forms you fill in, accounts you create, services you book, correspondence by post, phone or email. • **Automated technologies** – cookies, server logs and similar technologies as you interact with our website. See our Cookies Policy for details. • **Third parties** – analytics providers, advertising networks and payment processors.

4. How we use your data

We use your personal data to: • Process and fulfil your bookings and orders. • Manage your account and our relationship with you. • Send you service reminders and important updates. • Improve our website, products and services. • Send marketing communications where you have opted in. • Comply with legal obligations.

5. Legal basis for processing

We rely on the following lawful bases: • **Contract** – processing necessary to perform a contract with you. • **Legitimate interests** – operating and improving our business. • **Consent** – marketing emails, where you have opted in. • **Legal obligation** – where we must comply with the law.

6. Data sharing

We do not sell your personal data. We may share it with trusted third-party service providers (payment processors, hosting, analytics) under data processing agreements, and with law enforcement where legally required.

7. Data retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are kept for six years for tax purposes.

8. Your rights

Under UK GDPR you have the right to: access, correct or erase your data; restrict or object to processing; data portability; and to withdraw consent. To exercise these rights contact us at privacy@dalincarcare.co.uk.

9. Cookies

We use cookies to improve your experience. See our Cookies Policy for full details.

10. Contact us

For privacy-related queries: info@dalincarcare.com
Dalin Car Care Ltd, 100-106 New Rd, Dagenham RM9 6YJ, United Kingdom